Is the Gift of Gab the Secret to More Money?
Welcome back to episode 24 of "Splitting Hairs Free Salon Education" podcast, where hosts Matt Beck, Christina Cavalcanti, Brian Haire, and Karlie Warehime dive into the latest in hair industry topics and trends. This episode is brought to you by our sponsors at Minerva Beauty, Meevo Salon Software, and Formulate.co
Today, we're discussing, whether or not talkative stylists are more successful behind the chair? It’s no secret that client-stylist relationships are built on more than just the quality of a haircut or color, but are there certain times to keep it quiet and what do clients prefer? We will also touch on this years VMA hair trends!
We also want to hear from you. What is your opinion on talking to your clients during their service? Drop your thoughts in the comments—let’s keep this conversation going.
Today, we're discussing, whether or not talkative stylists are more successful behind the chair? It’s no secret that client-stylist relationships are built on more than just the quality of a haircut or color, but are there certain times to keep it quiet and what do clients prefer? We will also touch on this years VMA hair trends!
We also want to hear from you. What is your opinion on talking to your clients during their service? Drop your thoughts in the comments—let’s keep this conversation going.
Catch us live next Tuesday, and make sure to like and subscribe!
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Comments
Amy Brown said:
There’s a time for everything. After consultation and beginning service, find out how your client is. Proceed from there.
I had one client who was a doctor and so overwhelmed with patients’ complaints and concerns not to mention being recognized in public and barraged with questions regarding health etc. That her appointment with me was a chance for anonymity and some total quiet and relaxation with very little conversation. Once I learned that, I was okay with the silence.
The flip side of that would be a client who needs a friendly ear. Someone who may not be heard at home or who never talks to anyone over four years old. So, then, I’m all ears.
When I first started hairdressing I was the one who couldn’t talk. ( so I could focus on not screwing something up!) So I was the one asking viewpoint questions so they could talk and I could work. I never considered myself to be that interesting so mostly I asked people to tell me about themselves or their jobs or interests. The result being that I learned a little about a lot of things. People comment on that all the time. The point being, if you don’t have the gift of gab, don’t worry, listen and learn. Soon, you will have something interesting to add to a conversation. But if someone wants quiet let them have it. It’s their appointment tailor your service to their needs.
Now after many years in the business most clients have been with me for 20 to 25 years. They are now true friends and conversation flows naturally.
Kim Averill said:
Looking forward to this !