RETURN POLICY

GENERAL RETURNS (NON-SCISSORS)

Purchases from FreeSalonEducation.com including TriRazor, TriRazor Blades, Combs, Clips, and Brushes may be returned for refund or credit if returned within 14 days of receipt, with original packaging, unused, and in sellable condition.

We do not accept used items for return.

Shipping costs are not included in the refund.

SCISSOR RETURNS

We sell two types of shears on FreeSalonEducation.com: FSE Scissors and Mizutani Scissors.

Each has its own return and restocking policy. Please follow the correct instructions below for your purchase:

FSE SCISSORS

• Returns must be initiated within 14 days of delivery.

• Scissors must be unused, in sellable condition, and returned with original packaging.

• Please inspect the blade before using—any signs of use make the item ineligible for return.

• Customer is responsible for return shipping.

• A $25 restocking fee will be deducted from your refund.

• Shipping costs are not refundable.

After 14 days:

You may still send the scissors in for inspection and sharpening through our official partner Bart Chen. Use the sharpening link on our website to purchase this service.

Manufacturer Defects:

If you notice a defect, send the item to the address below for a free inspection. If a manufacturer defect is confirmed, we will repair or replace the scissors free of charge under our Lifetime Guarantee.

Send all FSE Scissor Returns to:

Free Salon Education

419 York Rd

New Hope, PA 18938

Mizutani Scissors – Return Policy

All Mizutani scissors are shipped directly from the official Mizutani distributor in San Francisco, California.

We do not manage Mizutani’s inventory, and we are not notified of stock levels. If you place an order and the scissor is out of stock, you will have the option to either:

• Receive a full refund, or

• Wait until the item is back in stock, at which point Mizutani will ship it directly to you.

If you’ve placed an order for a Mizutani scissor and have questions about availability, timing, or shipment, please contact Mizutani directly, as they will have the most up-to-date information:

Mizutani USA

📞 415-361-1114

📧 info@mizutaniscissors.com

We do not have access to order tracking or inventory updates for Mizutani scissors once your order is placed.

Returns & Exchanges

Returns or exchanges must be initiated within 14 days of purchase.

To be eligible for a return, scissors must be in original condition and include all of the following:

• Original Mizutani box

• Tension key (in bag)

• Mizutani instruction manual

• Serial number card

• Any included accessories (e.g., scissor sleeve, comb, oil cartridge) in original packaging

Incomplete returns will not be accepted.

A $50 restocking fee applies to all Mizutani shear returns.

Customers are responsible for return shipping costs.

Returns apply only to online purchases made through this site.

Custom factory orders are not eligible for return or exchange.

Special conditions apply to the Ichi-Nino-San Scissors Set — please contact us for details.

Return Address:

Mizutani USA / Motik Inc.

1450 Sutter Street #428

San Francisco, CA 94109

FSE ONLINE CUTTING ACADEMY

Our online academy comes with a 100% satisfaction guarantee. If you are not satisfied within the first 14 days, you are eligible for a full refund, no questions asked.

FSE DIGITAL HAIRCUTTING SYSTEM RETURN POLICY

The FSE Cutting System Certification is a digital product delivered via internet download and is not eligible for refund or exchange.