FAQ

The Precision Elite and Precision Pro Series scissors cater to different needs while maintaining exceptional quality and performance. The Precision Elite Series is crafted for professional stylists seeking premium tools, featuring high-quality Japanese VG10 steel, a reinforced blade for consistent power, and a 3D thumb design for modern techniques. It offers unparalleled versatility and ergonomic comfort, making it ideal for precision cutting, scissor over comb, and long-layer techniques. In contrast, the Precision Pro Series is designed to provide outstanding performance at an affordable price, making it perfect for both Pro Stylists and Students. Made with CN-VG10 steel, it features an ergonomic design for ultimate comfort and maneuverability. While the Elite Series emphasizes luxury, durability, and advanced features, the Pro Series focuses on delivering quality and versatility without breaking the bank. Both series are backed by a Lifetime Guarantee, ensuring confidence in your investment.

It is recommended to have your hair shears professionally sharpened every 6 to 12 months, depending on your usage. Regular sharpening will help maintain the sharpness of the blades and ensure clean, precise cuts.

Scissors are precision tools that require proper care to maintain their performance and longevity. Here are five common mishaps that can lead to scissor damage and tips on how to prevent them:

1. Dropping:

   • Impact: Dropping your scissors can cause misalignment, nicks, or even breakage of the blades.
   • Prevention: Always handle your scissors with care. When not in use, store them securely in a protective case or on a stable surface.

2. Cutting Your Comb:

   • Impact: Accidentally cutting your comb can create nicks in the blade, leading to poor performance and uneven cuts.
   • Prevention: Be mindful of your comb’s position while cutting. Practice maintaining a safe distance between the scissors and the comb to avoid accidental contact.

3. Cutting Things Other Than Hair:

   • Impact: Using your scissors to cut materials like paper, plastic, or fabric can dull the blades quickly and cause damage.
   • Prevention: Reserve your professional scissors exclusively for cutting hair. Use separate tools for other materials to preserve the sharpness and integrity of your scissors.

4. Lack of Oiling:

   • Impact: Not oiling your scissors regularly can lead to rust, stiffness, and increased friction between the blades.
   • Prevention: Clean and oil your scissors regularly. Apply a drop of scissor oil to the pivot point and along the blades to ensure smooth operation and prevent rust.

5. Not Using Proper Tension:

   • Impact: Incorrect tension can cause premature wear and tear on the blades and pivot, leading to uneven cuts and discomfort.
   • Prevention: Regularly check and adjust the tension of your scissors. The blades should be tight enough to cut smoothly without excessive force but not so tight that they become difficult to open and close.

By avoiding these common mishaps and following proper maintenance practices, you can extend the life of your scissors and ensure they perform at their best.

We recommend sending your scissors back to us for a thorough inspection. If we identify a manufacturer defect, we will repair or replace the scissors for you. If no manufacturer defect is found we will ship your scissors back to you and recommend you using our certified sharpener Bart Chen. Use this link to purchase sharpening services

We understand that as a stylist, getting the best value is important. If you recently purchased a pair of scissors and they were subsequently listed for sale at a lower price, we offer a price adjustment policy to reflect the sale price.

To be eligible for a price adjustment, please reach out to our customer service team within 14 days of receiving your order. Provide your purchase details and information about the current sale. We will review your request and, if eligible, provide a price adjustment for the difference.

Please contact us at support@freesaloneducation.com. We are here to support you in your journey and ensure you receive the best value for your purchase.

1. Clean your scissors regularly: After each use, wipe the blades with a soft cloth to remove any hair or product residue. Avoid using harsh chemicals or abrasive materials that can damage the blades.

2. Lubricate the pivot point: Apply a small amount of scissor lubricant or oil to the pivot point of the scissors. This will help maintain smooth movement and prevent rusting.

3. Adjust the tension: Check the tension of your scissors regularly and make adjustments if necessary. Proper tension ensures precise cutting and reduces strain on your hand.

4. Store them properly: When not in use, store your scissors in a protective case or pouch to prevent them from getting damaged or dull.

To stay updated on our latest discounts, we recommend following us on our social media channels such as YouTube and Instagram. We frequently share special offers and promotions there. Additionally, we send out exclusive email discounts regularly, so be sure to join our email list to never miss out on a deal. The best way to join our email list is by signing up for our FREE 7 Day Masterclass here.

The Elite Series Titanium Coated Scissors differ from regular steel scissors in several key ways:

1. Coating and Durability: The titanium coating on the Elite Series enhances durability and makes the scissors more resistant to corrosion and wear compared to regular steel scissors.

2. Sharpness and Precision: The Elite Series Titanium Coated Scissors maintain their sharpness longer, providing more precise cuts and requiring less frequent sharpening.

3. Aesthetic Appeal: Titanium-coated scissors typically have a sleek, polished finish, giving them a more professional and high-end appearance.

These differences make the Elite Series Titanium Coated Scissors a superior choice for professionals seeking long-lasting, high-performance tools.

* Please note that Titanium Coated Scissors have a distinct feel when cutting. The benefits of titanium coating include increased strength and durability, which results in a firmer cutting experience.

We want you to be completely satisfied with your purchase. If you're not happy with the shears, please follow these steps based on our Return Policy and Scissor Warranty:

1. Initiate a Return:

   • You must initiate the return within 14 days of the delivery date.
   • The shears must be in unused, sellable condition with the original packaging. Please inspect the blade for any markings before using.
   • If the shears show signs of use, they are not eligible for a refund.
   • The customer is responsible for the return shipping costs.

2. Processing the Return:

   • Once we receive the returned item(s), we will process a refund for the item(s). Please note that shipping costs are not included in the refund.

3. Post 14-Day Returns:

   • If the 14-day return window has passed, you can still send the shears for inspection and sharpening. Please purchase sharpening services from our official partner, Bart Chen, using this link.

4. Manufacturer Defects:

   • If you notice a manufacturer defect, please send the shears back to us at the address below for a free inspection. If a manufacturer defect is found, we will fix or replace the shears free of charge according to our Lifetime Guarantee.

5. Lifetime Guarantee:

   • Your FSE scissor comes with a lifetime guarantee covering defects in material or workmanship, excluding damage and normal wear.
   • This warranty is only valid if your FSE Elite or Pro Scissors are serviced by our sharpening service partner, Bart Chen.
   • The warranty does not include scissor sharpening and/or servicing fees.
   • We will replace any parts (including washers, pivot screws, knobs, and finger rings) for the life of the shears under normal use. Parts will be replaced automatically during service if needed.

6. Warranty Claims:

   • To claim the warranty, contact us, and we will guide you through the simple procedures.

Send All Returns To: Free Salon Education
419 York Rd
New Hope, PA 18938

Contact: support@freesaloneducation.com

We take pride in providing top-quality scissors at unbelievable prices and are committed to ensuring your satisfaction. Please don't hesitate to contact us for further assistance.

We are sorry to hear you are having this experience. 

If your scissors or shears are not cutting properly after use, it may be due to a small nick in the blade. Even a minor impact, such as placing them down softly on a hard surface or catching the blade on your comb, can cause significant issues.

We recommend ordering sharpening services from our certified sharpener, Bart Chen. You can find more information and place an order here.

During the inspection, if Bart identifies any manufacturer defects, we will either replace or repair your scissors at no additional cost. If no defects are found, Bart will sharpen your scissors and return them to you, ensuring they perform at their best.

If you need to exchange your scissors for another size, please follow these steps based on our return/exchange policy:

1. Initiate the Return: You must initiate the return within 14 days of the delivery date. The scissors should be in unused, sellable condition with the original packaging.

2. Contact Customer Service: Reach out to our customer service team at support@freesaloneducation.com. Provide your order details and mention that you would like to exchange your scissors for a different size.

3. Return Shipping: You will be responsible for the return shipping costs. Send the shears to the following address:

   Return Address:

   Free Salon Education
   419 York Rd
   New Hope, PA 18938

4. Processing the Exchange: Once we receive and inspect the returned shears, we will process the exchange and send you the correct size. Please ensure that the shears are properly packaged to avoid any damage during shipping.

We strive to ensure you have the perfect tools for your needs and will do our best to facilitate a smooth exchange process. Thank you for reaching out!

An ergonomic scissor is designed so that it puts the least amount of stress on the hand, arm, shoulder and back while you are working. Ergonomic scissors can help reduce pain in your hand, elbow, shoulder, and back. They can also help if you are suffering from carpal tunnel syndrome, tendinitis, or bursitis.

Any good scissors should have a lifetime warranty against manufacturer’s defects. Your tools are an investment and if there is manufacturer's defect in your shear, the scissor company should support you.

We recommend our Pro Series for students. This lineup offers quality, comfort, and affordability. Here is the link to check them out https://freesaloneducation.com/products/copy-of-precision-pro

FSE Precision Pro and Elite Scissors, along with the Pixel Elite, are ideal tools for perfecting the line on a bob haircut. We recommend using shorter scissors, with a blade length of 4.5-5.5 inches, to maximize precision and control. The Pixel Elite is Matt’s go-to choice, thanks to its sharp tip, which excels at creating detailed, intricate cuts.

Free Salon Education (FSE) made a strategic decision to partner with a scissor manufacturer based in China due to the individual skill of that factory. This particular factory uses precise CNC technology to create a perfect scissor, with 75% of the work being done by the CNC machine and the remaining 25% by a true scissor craftsman. This approach ensures that the scissors are of a consistently high quality, as the CNC machine provides accuracy and PRECISION, while the craftsman adds the finishing touches and ensures that the scissors are perfectly balanced.

The custom designed FSE Pro Series is created with CN-VG10 Steel, which is known for its durability and sharpness, while the custom FSE Elite Series is made with Japanese VG10 Steel, which is renowned for its exceptional quality and ability to maintain its edge.

The quality of the materials used is critical to the overall quality and longevity of the scissors. The steel used in the FSE Pro and Elite Series Scissors is of the highest quality, ensuring that the scissors are durable, sharp, and long-lasting. However, it is the craftsman who finishes the scissor that truly brings out its potential. The attention to detail and care taken by the craftsman can make all the difference in the final product.

FSE stands behind the quality of its scissors, which is why we offer a lifetime guarantee on all FSE Pro and Elite Series Scissors. This ensures that Pro Stylists and Barbers can purchase with confidence, knowing that their investment is protected.

Another significant advantage of using CNC technology to manufacture FSE's Pro and Elite Series Scissors is that it allows them to maintain an unbeatable price point, without compromising on the quality of the scissors. This means that professional stylists and barbers can have access to top-of-the-line scissors at an affordable price, without having to break the bank. By leveraging modern technology and skilled craftsmanship, FSE is able to create high-quality scissors that meet the needs of professionals while remaining accessible to a wider audience. This commitment to affordability is a key part of FSE's mission to support and empower stylists and barbers in their careers.